Telephone/Video Consultations

Telephones lines are open as normal and you can also email us at: hendonwaysurgery@nhs.net or for repeat prescription requests: hws.prescription@nhs.net

Most consultations are now conducted by phone.

Be ready, with your phone switched on and keep it close.

Before the appointment, write down your main problems and any questions.

Sometimes a video consultation is necessary, please be ready for this (instructions will be provided).

If you have a rash, please take photos on your phone beforehand, and be ready to send in any photos of rashes (instructions will be provided).

We will book you on a telephone appointment list and any of our doctors will call you back on the day. The appointments are not specifically booked for a doctor which means any doctor who is available on the day will call you back.

If you are calling about a problem for a second time, please inform the receptionist/GP of this clearly at the time.

We ask that you DO NOT attend the surgery for any reason unless you have been advised and arranged by a Doctor or Nurse at the surgery.